Privacy and Return Policies

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please review these conditions carefully before using this website, as by accessing or using this website you agree to be bound by this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

 

The Information We Collect

This notice applies to all information collected or submitted on the NelDerm® website, or any other points of contact with our Company. On some website pages, you can make requests and register to receive materials. The types of personal information collected at these pages include (but are not limited to):

  • Your Name and Company Name
  • Your Title
  • Address
  • Email address
  • Phone number
  • Website address

 

How We Use Information

We use the information you provide about yourself and your company when making an inquiry or requesting consultation only to complete that request. We do not share this information with outside parties.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Although information from those who contact us through our website is used to improve the design of it, it is done in a non-identified, purely statistical fashion. We do not share it with outside parties, in any form, at any time.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, we cannot ensure or guarantee the security of your information, so any information you provide to us is done at your own risk.

 

Disclosure of Your Information

We may disclose your information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of NelDerm’s products and/or services or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.

 

Third-Party Sites

Our websites may contain links to third-party websites. Any information that you provide when using a third-party website is subject to that third-party’s policies and practices. NelDerm® is not responsible for information you provide directly to a third-party and we encourage you to review the privacy policy of each linked site before sharing personal information.

 

Children’s Policy

Our website is intended for adults.  We do not knowingly collect personal information from children under the age of 17.  If we obtain knowledge that we have personally identifiable information about a child under 17 in retrievable form in our files, we will delete that information from our existing files.

 

Changes To Privacy Policy

Any changes made to our Privacy Policy in the future will be posted on this page and will be effective when posted. Please visit this page regularly to make sure you are comfortable with these terms. We reserve the right to change this policy at any time without notice.

 

 

NelDerm Return Goods Policy

All returns must be authorized in advance by Nelson Innovations LLC (the “Company” or “NelDerm”)) in writing via email, within forty-five (45) days of the shipment date by Company.  Authorization may be requested via telephone at 440-867-3214 or via e-mail at sales@nelderm.com. Upon approval, a Return Merchandise Authorization number (RMA #) will be issued.  The RMA # must be clearly written on the outer carton of the goods to be returned and on any packing list.  Goods returned without an RMA # will not be accepted. 

Request for RMA # must include the following:

  1. Reason for return,
  2. Quantity, lot number or serial number and product number, and
  3. Distributor’s purchase order number and/or Company’s invoice number.

Acceptable Returns

  1. Merchandise damaged at the time it was received, with such damage limited to being attributed to the manufacturing process,
  2. Merchandise shipped in error by Company, or
  3. Merchandise returned within forty-five (45) days of Company’s shipment date in saleable condition in unopened, original packaging.

Allowances for Acceptable Returns

  1. Full credit will be issued on merchandise authorized for returns on #1 and #2 above,
  2. There will be a restocking charge of 20% of merchandise invoice value for merchandise returned under #3 above,
  3. All merchandise must be sent freight pre-paid. If the return is for #1 and #2 above, credit will be issued for freight charges of the return shipment,
  4. Credits will be issued after receipt and inspection of returned merchandise.

Non-acceptable returns

  1. Merchandise and packaging damaged in transit,
  2. Merchandise held over forty-five (45) days from the Company’s shipment date,
  3. Merchandise not in unopened original packaging intact,
  4. Discontinued or redesigned merchandise,
  5. Merchandise in unsalable condition,
  6. Special order products and
    1. Products sold under “all sales final” terms unless damaged per Acceptable Returns #1 or #2.

Limitation of Liability

NelDerm’s total liability for damages shall in no way exceed the purchase price of the particular shipment for which such damages are claimed. In no circumstance shall NelDerm be liable for damages to any distributor or end-user customer for any loss of use, interruption of business or lost profits, or any other special, incidental, indirect, punitive, or other damages of any kind.

 

How To Contact Us

Should you have other questions or concerns about these policies, please call us at 440-867-3214 or send us an email to sales@nelderm.com.